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Terms & Conditions

Please take a moment to read the following points

Important Information

All our freeze dried products are despatched Monday through to Saturday to either arrive as soon as possible or approximately a month before the given function date

It is very important to supply as much information with your order as possible, including an active email address and a day time telephone number, Just in case there is a problem.

Once you have submitted your order, you should be taken to a thankyou screen giving you the main details for your order. You will also receive an auto generated email response confirming your order.

If you dot not receive this notification you must contact us immediately as we may not have received your order.

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Order Amendments

If you need to advise us of any changes to your order or to cancel your order, we would require these changes as soon as possible before the day of despatch, to allow us to respond in time.

You can amend or cancel your order by simply replying to our automated confirmation email or sending an email to Sales@InterPetal.com. Please note all orders taken online charge your credit/debit card at the time of ordering, any cancellations will be charged back within seven days minus a 7.5% fee to cover our credit card and bank charges.

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Order Payment

InterPetal accepts all major credit and debit cards including Visa, Mastercard, American Express, Eurocard, Delta, Switch/Maestro, Solo, Electron & JCB. Please note that InterPetal is a service operated through www.TRRS.org Ltd (Registered in England, Company Number 33182387).

Credit Cards accepted by InterPetal

All prices are quoted in UK Sterling and this is how we will charge your credit card. For customers placing orders from outside the UK your credit card company will take care of any exchange facilities through your statement.

We reserve the right to refuse any orders which remain unpaid, appear fraudulent or for which we are not completely satisfied with.

Your card will be charged at the time of your order, irrespective of the postage date.

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Delivery Methods

We provide our customers with three delivery services to choose from:-
UK - For delivery throughout the UK. In most cases your order will be sent by royal mail recorded 1st class post. Although we sometimes use our nominated courier service. It just depends on the value and size of the order.
Europe - For delivery throughout Europe
Worldwide - For delivery in the US and throughout the world.

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Delivery Address

To achieve our greatest efficiency we require full and concise addressing details. It is most important to contain the fullest, normal address details for the particular country you are ordering from.

Provided full address details are supplied, as requested, all deliveries should be made quite precisely.

We cannot be responsible for any problems, which occur as a result of incorrect information. If a totally incorrect address is supplied, an old address for the recipient or the wrong number in the road, the delivery will be made to that address. We will not be responsible for leaving at the address as given.

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Delivery Problems

From time to time situations may occur which will influence our ability to provide the same high level of service. You as the customer would be kept informed, at the earliest opportunity and alternative action may need to be agreed. Examples of this type of problem are delays in or suspension of the Mail Service, adverse weather, civil unrest, strikes, fuel shortages, communications failures, or material shortages. The placing of an order would mean the acceptance of reasonable alteration to our service under these conditions.

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Third-Party Delivery

These premises would include Hotels, Hospitals, Business, factory/office block, golf club, function room, wedding reception, hotel, hospital and many other non-domestic situations.

The main problem is that people move around. We can only deliver to a person if they are in the location we are told they should be in. If an order is sent to someone at a hotel and they have left early, we cannot be responsible. The gift will be left at that location and it becomes the responsibility of the recipient to collect it.

We must emphasis that your delivery will be made to the nearest point in the location that is allowed. We cannot be responsible should our products then not be made available to the recipient.

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Satisfaction Guaranteed

The goal we have set ourselves at InterPetal is to make every customer a satisfied customer. All our products are guaranteed to arrive in perfect condition. If there are any problems regarding a delivery, simply email us at Sales@InterPetal.com.

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Product Availability

Please note we work mostly to order and our stock is continuously changing. If for any reason we cannot deliver your specific order we will of course contact you to discuss the matter as soon as possible.

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General

All copyrights, trademarks and other intellectual property rights in the design and content of this web site are reserved to us. Any copying of the design or contents or other unauthorized use will infringe our rights.

This web site may from time to time contain links to other web sites on the internet. We are not responsible for the availability or content of those web sites.

Nothing in these conditions affect your statutory rights.

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